Mubarak Abubakar
🔔 I'm open to work

Role

UI/UX Designer Information Architechture Design System

Platforms

Web Mobile

What we wanted to solve

Problem Statements

Fragmented Shipping Options

Customers often struggle with scattered logistics providers, making it difficult to compare shipping rates and services in one place.

Inadequate Real-Time Tracking

Customers have limited access to real-time tracking, leading to uncertainty regarding the status of their shipments.

Inefficient Customer Support

Users face challenges in getting timely support when using multiple logistics providers, leading to frustration and inefficiencies.

Poor Transparency

Limited information about the quality and reliability of logistics providers creates trust issues among users.

How we solved it

Our Solution

Streamline the Booking Process

Offer users a centralized platform where they can compare prices, book shipments, and choose from various logistics providers in one place.

Enable Real-Time Tracking

Implement live tracking of shipments with notifications, ensuring users are informed of their package’s status at all times.

Improve Customer Support

Provide centralized customer service that handles queries related to all logistics providers on the platform.

Increase Transparency

Offer detailed reviews, ratings, and performance statistics for each provider, helping users make informed decisions.

Users

Our Target Audience

E-commerce Businesses

Small to medium-sized online retailers that need a reliable and cost-effective shipping solution for domestic and international orders.

Individual Users

People who need to send personal packages or documents and are looking for the most affordable or fastest shipping options.

Logistics Providers

Companies that want to connect with a broader customer base and manage their services through a centralized platform.

Design Strategy

  • Simplicity: Make the platform easy to navigate, offering a clean and straightforward user experience. All key functions, such as booking, tracking, and managing shipments, should be accessible with minimal clicks.

  • Modular Architecture: The platform should be scalable and allow for the integration of new logistics partners and features as needed.

  • Responsive Design: Ensure the web app is fully responsive, offering the same quality experience across desktop, tablet, and mobile devices.

Analytics

A screen where users can view active shipments, past orders, logistics provider comparisons, and relevant data in real time.

Rates

A module that shows logistics providers based on delivery times, costs, or specific services.

Shipment List

A simplified shipment list that allows users to view, manage, and modify shipments with ease, while integrating notifications and tracking updates.

Tracking

A tracking feature that tracks shipments from origin to destination, showing status updates and expected delivery times.

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Key Takeaway

  • Unified Platform: The application brings together multiple logistics providers, simplifying the process of comparing, selecting, and managing shipping services.

  • Real-Time Data: Users benefit from real-time updates on pricing, delivery times, and shipment tracking, allowing for more informed decision-making.

Conclusion

The Shipbubble web application is designed to transform how businesses and individuals manage their shipping and delivery needs. By consolidating multiple logistics providers into a single platform, users can make informed decisions based on real-time data, streamline order management, and enhance their overall logistics experience.

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